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2002 MTW Report

The Board of Commissioners approved Seattle Housing Authority's 2002 Moving To new Ways Annual Report in December 2002. It summarizes the year's activities and accomplishments.

A summary of the report is outlined below. The full report and its appendices (PDF, 1.39 MB , download Adobe Reader) are also available.


  • Reorganization of housing management to return to managing nine portfolios of similar properties together, instead of a geographically-based organizational structure.

  • Reorganization of the financial reporting system to match the new portfolio management structure. New property- and portfolio-specific monthly financial monitoring reports were created, modeled on typical monitoring reports from the private sector.

  • Creation of the Maintenance Mechanic position. Seattle Housing Authority worked with its union groups to develop the new position, which combines routine tasks of several trades. Many repairs that used to require two or three trades people and several trips can now be done by one person in one visit. 45 existing maintenance staff were converted or hired into this position and trained.

  • Energy conservation measures to save over $1 million annually in utility costs to the housing authority and residents. More than 2,800 toilets were replaced with water-saving models, and more than 2,800 light fixtures were replaced with energy-efficient fixtures in Seattle Senior Housing Program buildings. The hydronic heating system at Jefferson Terrace was repaired and upgraded. More than 2,500 windows at Yesler Terrace were replace with high-performance vinyl windows.

Community revitalization

  • Westwood Heights, Seattle Housing Authority's first public housing high-rise designated for seniors, re-opened in December 2001 after a comprehensive renovation.

  • With resident participation, a site was selected for the new Yesler Terrace Community Center.

  • Beacon Tower and Olive Ridge exterior replacement projects were completed.

  • The NewHolly Elder Village was completed with 318 housing units for seniors with a range of services needs and income levels.

  • The last of the 148 for-sale units in phase I of NewHolly sold during the year. Construction began on 51 for-sale units at NewHolly phase II.

Housing resources

  • 717 new Housing Choice Vouchers were received from the federal government.

  • 93 units of affordable housing were purchased, of which 39 will count toward replacement housing goals.

  • 130 more units were under contract for purchase at the end of the fiscal year, 103 of which will count toward replacement housing goals for HOPE VI and other commitments.

  • Ownership of The Morrison was transferred to the Downtown Emergency Service Center

  • The last of the old Holly Park units were demolished, and infrastructure work began for 163 new public housing units and 56 tax credit units.

Performance indicators

  • The public housing vacancy rate was 2.3 percent; Section 8 New Construction was 1.7 percent; and the Seattle Senior Housing Program was 1.9 percent.

  • Seattle Housing Authority collected 97.9 percent of rent due in public housing.

  • The agency responded within 30 days to 94 percent of regular work order requests received from residents, the third year of a trend of significantly improved performance in this area.

  • Impact Property Services began leaving survey cards with residents to assess customer satisfaction. Maintenance staff welcomed the positive feedback of 96 percent overall customer satisfaction.

  • 100 percent of required inspections were completed in public housing and the Housing Choice Voucher Program.

  • 100 percent of the funds available in the Housing Choice Voucher Program were used.

  • In February, a survey was sent to 970 SSHP households. 567 (58 percent) surveys were returned. Residents expressed a high degree of satisfaction with their housing, giving SSHP an A- or B+ for building management and maintenance, safety and security and the overall quality of the program.